Privacy Policy

Privacy Policy for OneReachAll

At OneReachAll, accessible through our enterprise website and client portals, one of our fundamental priorities is the privacy and security of our visitors and corporate clients. This Privacy Policy outlines the categories of data collected and processed by OneReachAll and the strict security measures used to safeguard it.

If you require additional details or clarification regarding our privacy standards and data retention cycles, do not hesitate to contact our Indian operations helpline at +91 77458 43216.

This Privacy Policy applies to online interactions, API inquiry portals, and website communications managed directly by OneReachAll.

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1. Consent

By using our website, submitting an enterprise inquiry, or accessing our messaging interfaces, you hereby consent to our Privacy Policy and agree to its terms in full.

2. Information We Collect

The personal and corporate information that you are requested to provide, and the rationale for providing it, is made clear at the point of inquiry:

• Contact Information: When you connect with us through our contact form or telephone lines, we collect your name, mobile phone number, company name, and the specific telecom routing requirements you disclose.
• Technical Metadata: When accessing our portal or web pages, standard server logs record your IP address, browser type, referring pages, access timestamps, and device parameters for security audits.
• Enterprise Verification Data: For companies setting up DLT header registrations or RCS business verification, authorized regulatory documents (GSTIN, Certificate of Incorporation, Identity Proofs) are processed in strict compliance with telecommunication authority requirements.

3. How We Use Collected Information

We use the information collected exclusively for legitimate enterprise purposes, including to:

• Configure, maintain, and secure our RCS, Bulk SMS, and SMPP routing gateways
• Authenticate client identities and execute TRAI / DLT regulatory compliance verifications
• Communicate directly with clients regarding delivery performance, gateway maintenance schedules, and commercial quotes
• Detect, investigate, and prevent fraudulent messaging traffic, spam broadcasts, and unauthorized server intrusions
• Enhance network routing speeds and optimize multi-operator failover mechanisms

4. Anti-Spam & DLT Governance

OneReachAll adheres to a strict zero-tolerance policy against unsolicited commercial communications (Spam). All messaging traffic routed across our gateways is monitored for compliance with National Customer Preference Register (NCPR) guidelines and TRAI regulations in India. Client accounts transmitting illegal, deceptive, or unauthorized content are immediately quarantined.

5. Cookies and Web Storage

Our website utilizes standard session cookies to enhance browsing responsiveness and preserve user preferences. Cookies do not store personally identifying credentials and can be disabled at any time through your browser settings.

6. Data Protection Rights

In accordance with applicable privacy standards and the Digital Personal Data Protection (DPDP) Act, users are entitled to:

• The Right to Access: Request verification of personal data retained by our platform.
• The Right to Rectification: Request correction of inaccurate or incomplete corporate records.
• The Right to Erasure: Request deletion of contact records, subject to telecommunication regulatory statutory retention mandates.
• The Right to Restrict Processing: Request restrictions on how your data is utilized for commercial outreach.

To exercise any of these rights, please contact our Indian desk directly via phone at +91 77458 43216.

7. Electronic Communication & DND Consent

When you voluntarily submit your phone number or company inquiry on this website, you grant authorization to OneReachAll and its authorized account representatives to contact you via Phone Call, SMS, RCS, or WhatsApp concerning your inquiry, irrespective of your registration on the National Do Not Call (NDNC/DND) registry.