Service Agreement & Platform Guidelines

Terms & Conditions

Commercial framework, Acceptable Use Policy (AUP), and regulatory governance for OneReachAll services.

Terms & Conditions of Service

These Terms & Conditions (“Terms”) govern the access and use of the OneReachAll website, communication APIs, RCS messaging frameworks, and carrier gateway services. By accessing our website or executing gateway binds, you accept and agree to be bound by these Terms without reservation.

1. Nature of Website & Commercial Scope

The information, technical specifications, and route descriptions on this website are provided for institutional guidance. Commercial agreements, delivery rate assurances, and Service Level Agreements (SLAs) are formalized via individual Master Services Agreements (MSA) executed with our enterprise operations desk. OneReachAll reserves the right to amend technical features, network topologies, or these Terms at any time.

2. Acceptable Use Policy (AUP) & Telecom Compliance

Clients and partners utilizing OneReachAll routes agree to strictly comply with all applicable telecommunications regulations (including TRAI directives in India and international carrier rules). The following uses are strictly prohibited:

  • Transmission of unsolicited promotional broadcasts (Spam) to recipients who have not granted verifiable opt-in consent.
  • Transmission of phishing, spoofed sender IDs, financial scam solicitations, malware distributions, or defamatory content.
  • Routing SMS or RCS traffic violating National DND (Do Not Disturb) or DLT header scrub regulations.

Violation of this policy will result in immediate route termination, account forfeiture, and reporting to relevant statutory telecommunications authorities.

3. RCS Business Messaging & Brand Verification

Onboarding for verified RCS Business Messaging (RBM) is subject to telecom carrier and Google verification approval. The client warrants that all brand names, trademark logos, and corporate credentials provided for verification are legally owned by the client and free of intellectual property infringement.

4. Throughput (TPS) & Service Availability SLA

While OneReachAll maintains a 99.98% delivery availability target with redundant carrier failover, downstream handset delivery remains dependent on end-user telecom network connectivity, roaming conditions, and handset power states. Emergency maintenance windows are scheduled during off-peak hours and communicated via our 24/7 NOC desk.

5. Intellectual Property Rights

All trademarks, visual assets, brand identity (“OneReachAll”), logos, website architecture, and documentation remain the exclusive intellectual property of Afia International. Unauthorized duplication or redistribution is strictly prohibited.

6. Limitation of Liability

OneReachAll shall not be liable for any indirect, consequential, or punitive damages arising out of downstream operator network disruptions, internet outages, regulatory blackouts, or client misuse of messaging endpoints.

7. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of India. Any legal dispute or arbitration arising from these Terms or use of the platform shall fall under the exclusive jurisdiction of the competent courts in India. For operational queries, reach our Indian desk at +91 77458 43216.